One of the most challenging aspects of running a logistics and supply chain management company is shipping. From taking care of the shipping containers that are being used to navigating the shipping carriers, there are a whole lot of things that go into the process. But, worry not! There are many things that you can do to enhance the effectiveness of your shipping agency in Goa while ensuring customer satisfaction. All you have to do is know the common shipping challenges and implement systems to overcome them. And to make your work even simpler, here is a blog that lists out the five common shipping challenges and how to overcome them.
1.Understanding the vocabulary of shipping
Well, this might sound a little out of the blue for you but the shipping vocabulary is one of the biggest and foremost challenges that many companies have to deal with. There are some terms, which may sound very basic, but in reality, hold a strong base for shipping. Some of the most commonly used phrases in shipping are Carrier Shipping, Shipping Containers, and Shipping Carrier. Each of them have a different meaning and the only way to overcome this challenge is to learn their meanings. Before you start working for a shipping company or choose a shipping company from the ship brokers list for transfering your goods, make sure to read and learn the meaning of the terms included in shipping vocabulary.
2.Insuring your packages
Another common shipping challenge is not knowing how to insure shipments against potential issues. Insurance is a must in almost every step of life. And coincidentally, in shipping too, insurance is a requirement. Especially if your ship’s agency in Goa is shipping internationally. There are two types of shipping insurance that you must know of –
- Cargo insurance – here, it covers the entire content that is present in the carrier/cargo/ship.
- Transit coverage insurance – this insurance protects your goods/shipments against any physical damage or loss.
If you want to overcome this challenge, you have to first ensure the type of carrier that you are using for the shipping operations. Based on this, you can choose the right insurance.
3.Customers cannot track their shipments
Even if you are amongst the top 10 shipping companies in India, this is a challenge that you will face. Customers, many times, are not able to track their shipments because of low internet coverage or other reasons alike. So, to overcome this, you can not only provide your customers with a web-based tracking number but also update them via messages or emails. This will help them track their package seamlessly while building more trust on your shipping company.
4.Shipments are lost in transit
Whether your shipping agency is in the most sought after ship brokers list or not, shipments are bound to get lost in transit. So how to overcome this? Firstly, you have to ensure and remember about the insurance that covers the shipment. Secondly, you have to ensure that a built-in system for handling lost shipment requests is in place. Keep all the documents and contacts handy and you will be good to go.
5.Delays in shipment
Lastly, delays in shipment is yet another common challenge that shipping companies face. While this can be an issue in your service reliability, there is nothing you can do in some situations. However, what you can do to ensure that the delays are minimal is dispatch the shipment earlier, keep your customer updated, give them a valid reason, and so on.
These were the five shipping challenges and simple ways to overcome them. Make sure to follow the tips for a hassle-free experience.
